Privacy Policy

Last updated: March 16, 2026

Cardly Market (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the “Service”).

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, username, and profile photo.
• Identity Verification: For seller verification, we may collect government-issued ID information processed through our secure verification partners.
• Payment Information: Payment details are collected and processed by our payment processor (Stripe). We do not store your full credit card numbers.
• Shipping Information: Addresses you provide for shipping and receiving cards.
• Communications: Messages you send through our in-app chat system.
• User Content: Photos of cards you upload, listings you create, and reviews you write.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers.
• Usage Data: How you interact with the app, features used, time spent.
• Camera Access: When you use our card scanning feature, we process images to identify cards. Images are processed in real-time and are not stored unless you create a listing.
• Location: General location (city/region) for showing nearby listings. We do not track precise GPS location.

1.3 Live Streaming & Breaks Data

• Video & Audio Streams: When you host or participate in a live stream, video and audio data is transmitted in real-time to viewers. Streams may be temporarily cached for delivery but are not permanently stored unless you enable VOD recording.
• Chat Messages: Messages sent in live stream chat rooms are stored to facilitate moderation, dispute resolution, and community safety.
• Bidding & Purchase Activity: All bids, Buy-It-Now purchases, and team selections made during live breaks are recorded as transaction data.
• Team Selections (PYT Breaks): Your team selections in Pick Your Team breaks are stored as part of the break transaction record.
• Spend Tracking: Per-stream spend totals are calculated and displayed to you in real-time during live sessions.

2. How We Use Your Information

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Verify seller identity and prevent fraud
• Send notifications about your trades, messages, and account
• Facilitate live streaming, auction bidding, and card break transactions
• Respond to customer service requests
• Enforce our Terms of Service and protect against misuse
• Analyze usage patterns to improve the app experience
• Send marketing communications (with your consent)

3. How We Share Your Information

We do not sell your personal information. We may share information in these circumstances:

• With Other Users: Your username, profile photo, ratings, and listing information are visible to other users. Shipping addresses are shared only with trade partners.
• Service Providers: We work with third parties who help us operate our Service:
  • Firebase (authentication, database, analytics)
  • Stripe (payment processing)
  • EasyPost (shipping labels)
  • Google Cloud (AI card recognition)
• Legal Requirements: When required by law, court order, or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Transaction records are kept for 7 years for legal and tax purposes. You can request deletion of your account at any time.

5. Your Rights and Choices

5.1 Access and Portability

You can access your personal data through your account settings. You can request a copy of your data by contacting us.

5.2 Correction and Deletion

You can update your account information at any time. To delete your account, go to Settings > Account > Delete Account, or contact us at cardlymarket@gmail.com.

5.3 Marketing Communications

You can opt out of marketing emails by clicking “unsubscribe” or adjusting your notification settings.

5.4 California Residents (CCPA)

California residents have additional rights including the right to know what personal information we collect and the right to request deletion. Contact us to exercise these rights.

5.5 European Users (GDPR)

If you are in the European Economic Area, you have rights including access, rectification, erasure, data portability, and the right to object to processing. Our legal basis for processing is contract performance and legitimate interests.

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication through Firebase
• Regular security audits and monitoring
• Access controls limiting employee access to personal data

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Cardly Market is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: cardlymarket@gmail.com